A contact centre or more commonly referred to as a call centre is a focal point of communication from which all customer contacts are managed and handled. This customer interaction center is an integrated system that helps manage, receive, generate and transmit large call volumes via telephone.
Today, most businesses, companies and enterprises maintain and operate a state-of-the-art Contact Centre which is ably aided and assisted by a good set of support personnel, software, communications platform and IVRs. In fact, to establish a good Customer Relationship Management (CRM), an effective contact center is necessary for any enterprise so as to maintain and manage sustained customer interactions.
Contact centers or customer interaction centers are of different types. They are inbound contact centers, outbound contact centers and blended contact centers. There are contact centers that are also industry-specific or vertical-specific like healthcare, finance, travel and banking. Outbound contact centers are basically setup for companies to touch base with prospective clients’ or people to fulfill a particular purpose. This is an effective tool for multilevel or multichannel marketing initiatives, telemarketing and market research. Inbound contact centers are maintained and managed by the companies which serves as a support platform, giving information, addressing customer queries and also helping resolve issues, if any. A blended contact center is basically a combination of both outbound and inbound functionalities. There is a good intermingling of both these processes as many companies require both these platforms for effectual CRM.
With the aid of proper software solutions and a user-friendly interface, calls are routed to the ‘Employees’ or ‘Agents’ so that customer calls are answered and addressed. Additionally, calls can be tracked and a customer database is maintained which basically contains IVR recordings, call details and customer details which are in turn used for future or further processing, training and quality initiatives.
BitVoice endeavors to provide a good software support and solutions to aid better communications in the Contact Center sphere. We also aim to provide a good infrastructure, efficient workforce optimization, a business-class telecom network and arrangement which in turn aid a good one-on-one, company-client interface and management.
If you are looking at a cost-effective, faster call routing and accessibility, the BitVoice Contact Center Solutions are best-suited for you. You can find out more below:
With the BitVoice Call Center Solutions advantage, you can see beneficial results that translate across all levels and departments in the organization and this is what Companies aim and root for.
| Phone | : | +91-484-2366610 |
| Web | : | www.bitvoice.in |
| : | support@bitvoice.in | |
| : | info@bitvoice.in |
BitVoice Solutions Private Limited 39/129 (3), Amees Building Mullassery Canal Road Kochi- 682 011
The core Bit Voice Team comprises of three founding members who come with a collective industry-specific experience of over 30 years. Our extensive work experience in the areas of voice-based software design, development and execution which also includes the technical knowhow, pitching and maintenance capabilities worked very well for us when we combined forces under our brand entity, Bit Voice.