This is an indispensable phone feature that allows users to transfer calls from their phone. Calls can be transferred to another user, voicemail, an external number, and even other destinations.

Call transfers can be completed characteristically in two ways. The first method a Blind Tranfer connects two calls immediately. The second, Attended Transfer, connects the person making the transfer with the actual intended recipient. This gives the user a chance to inform the recipient who is on the line before the actual transfer is completed.

Call Parking facilitates a call placed in a call parking lot with an assigned number allotted. This parked call is picked up by any user on any phone. The caller placed on hold in the call parking lot will have on-hold music played to them while they are awaiting a call pick-up. Calls are assigned specific parking lot numbers upon transfer. This is very useful when phones are placed in multiple locations, across the shop floor etc. The call recipient dials the code and then receives the call.

This feature allows calls to be forwarded to another. Once call forwarding is activated, all calls are redirected to the planned location immediately. Calls can be forwarded to another extension, another phone like a cell phone and an IVR.

In addition to call forwarding from fixed destinations, the subscribers can also enable call forwarding from variable destinations that can be individually programmed. The user should have the chance to choose from the below listed call forwarding variables and possibilities:

Call recording is a practical feature wherein the conversation can be recorded. Call recording can be set to record at all times, by no means record and stringently record on an on-demand basis. This feature comes in handy for training, better quality, and more assured services.

The BitVoice Solutions system gives you the facility to see all phone calls in a graphical interface. IP PBX allows calls to be filtered by date, extension, user, duration, and more. This is useful in cases where we need to keep a tab on some phone calls, or people and they cannot be observed directly.

Voicemail is a common and well-used feature in a phone. Voicemail permits callers to leave a voice message which can be played back anytime later. Generally, voicemails have 2 separate conditions or messages that are played.

This is a very advanced SIP-based feature that can be activated on the IP PBX user panel. To activate and operate this, additional configuration would be required. When this feature is enabled, calls will be directed to different extensions or even an external line which could be a landline or a cell phone. In the event this feature is activated, the destination voicemail is never reached and calls are redirected and transferred within the call system.

An Interactive Voice Response (IVR) or the Auto-attendant feature is an effective aspect in a SIP-based IP PBX setup. IVR plays a preset message to all incoming callers. The message lists the options available and prompts callers to choose their option. This way, there is lesser time spent, saves time and is a lot more productive as the nature of call is known in advance.

The DND or Do Not Disturb attribute allows users to set a condition on their phones which would by design reject a call. This is in a way similar to call forwarding but here, the caller is directed to the voicemail directly. If the receiver is busy or cannot take a call, then this feature can be activated.

A Call Queue is an attribute that places callers into a synchronized on-hold system of priority so that the caller with the highest priority is attended to before the other newer callers who are placed on hold. Call Queues are exceptionally useful when managing a larger number of incoming calls that come in at the same time.

Music on Hold is an element that plays music to callers placed on hold or are waiting in the call line. The music can be tailored to play music pertaining to the callers location or pre-recorded announcements or messages are played based on the callers requirement.

The Office Hours feature helps channel a call that is based on a particular time, day and month. Therefore, this feature is especially helpful when calls that are placed after office hours or during holidays can be routed to an automated message.

The Call Screening feature when activated stops a number from calling. This is helps eliminate telemarketing calls and unwanted calls too.

IP PBX Solutions enable grouping of extensions into one single dialed extension. This is especially useful for different units, departments or groups within the organization. When a member of a group receives a call, the ring group feature can be activated so that all members in that group receive the call at the same time. This feature is helpful for IVRs and call queues when incoming calls can be directed to the whole unit in turn.

The conference room feature helps create a meeting room where users within and outside can call and interact. Conference rooms can be managed by an admin user and password activated with an access number so as to prevent unauthorized users logging in.

The Call Spy feature offers some users the advantage to listen in on any call. But the feature does not permit interaction with the person who is watched and also the other person is not made aware that someone is also listening.